Delivery Information

NetManager (Pty) Ltd makes use of MDS Collivery courier services for the delivery of goods.


Courier Website: https://collivery.net/


NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. Please note that your order's weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address.

We currently do not ship to remote locations such as farms and mines.


Collection from NetManager's Offices
Clients may also collect their purchases directly from NetManager in Durbanville. There may be a waiting period of 1-3 business days after placing the order, before you can collect. Please call us beforehand if you’d like to arrange a pickup. We will inform you via email once your order has arrived.


How long will delivery take?
Typically, we'll get the courier to collect your order within 24 hours (also depending on proof of payment from your bank via email, or the amount reflects in our account). Delivery timeframes  are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.

If you're not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.


What happens if I don't receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It's at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.


Questions
Any questions you might have regarding our delivery information or the delivery process we follow can be directed to us on the "Contact Us" page or you can e-mail us at: info@netmanager.co.za